Smart Hands Service

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Your Virtual IT Department

Smart hands support enables you to have skilled technicians act on your behalf and under your direction onsite to proactively or re-actively fix any issues that may arise your equipment.

BSC Smart Hands support is all about keeping your IT team free to focus on important projects and tasks within your enterprise. This means that you don’t need to travel in to fix the equipment yourself or hire an outside agency to deal with the issue for you – which will save you time and money, as well as ensuring that your equipment has the minimum downtime possible.

Smart Hands Services

Basic Solutions Smart Hands service provides professional support to customers requiring emergency, planned and routine maintenance. Our data center engineers are on call all day, every day. With BSC’s Smart Hands, customers can respond more quickly to emergencies, reduce travel time to and from the data center, improve up-time, and reduce the cost of infrastructure management and maintenance.

With hourly service plans, volume discounts and 30-minute billing increments, customers are able to reduce their cost of infrastructure management.

Smart Hands Services

Our highly trained and experienced data center technicians can handle a wide range of remote management and troubleshooting tasks. Just some of these tasks include:

Colocation equipment management
Incoming and outgoing equipment shipment tracking
Rack and stack.
Coordinate and provision power and network requirements for equipment
Firewall setup
WAN circuit provisioning per client requirements
Media and supply management

Installing client-provided software (default configuration) using client scripts
Complex cable configurations per client provided instructions and diagrams
Equipment testing and troubleshooting
Circuit testing,
Provide remote network access to client equipment
Type client-provided commands
Executing other client-provided instructions

Putting it all Together

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